We have an exciting opportunity for a Residential Night Concierge role in a London-based Residential Management company. The Concierge's purpose is to establish a safe residential environment, the greatest degree of intuitive service, and customer care - all while maintaining individualized communication/interaction with all stakeholders in accordance with agreed-upon service standards and protocols.
 

Job Requirements:

• Organizational skills that are extremely efficient.

• Sympathy, dependability.

• Oriented toward service.

• Excellent written and spoken English.

• Mandarin speakers are encouraged to attend.

• Have a strong sense of self-confidence, initiative, and a great eye for detail.

• Understanding other cultures.

• Solution-Oriented.

• Persuasive approach.

• Ability to adapt and collaborate.

• The UK work authorization.

Job Responsibilities:

• Keeping meticulous records of all visitors.

• Receiving and handling all deliveries for homes, ensuring accuracy in reporting, and sending out relevant notifications to households as needed.

• Meet and greet all residents and guests in a courteous and inviting manner, ensuring that any inquiries and queries are promptly addressed and answered.

• Ensure that all health and safety issues are brought to the attention of the relevant person and dealt with promptly.

• Conducting thorough and detailed handovers with development team members to provide a seamless service.

• Recording and key management.

• Assuring good communication among all service partners, building a one-team mentality, and aiming for service excellence are all important goals.

• As needed, conduct regular patrols.

• Resident appointments and needs for amenity facilities are managed.

• Act as the principal point of contact for residents with confidence, both in person and through the resident app's communication streams.

• Provide them with recommendations for local attractions and, if needed, assist with restaurant reservations, ticketing, and transportation arrangements.

• Assist in the seamless move-in and move-out of residents.

• Overnight patrols and checks of all communal spaces and floors are conducted to ensure the building's safety and security.

• Accurately reporting any health and safety concerns, as well as taking necessary action and escalation in the case of emergency.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.