We have an exciting opportunity for an Account Manager role in an FCA registered London-based Financial Services company. The company has grown into a prominent specialised mortgage broker, with close ties to the China divisions of major estate agents, builders, and private banks. The company is seeking for self-disciplined, goal-oriented, and well-organized people to join the account management team, which will assist customers and support the adviser team.

Job Requirements:

• Prior job experience in a financial setting would be advantageous.

• Higher Education Diploma (preferred).

• 1 year of account management experience (preferred).

• 1-year experience with customer service (preferred).

• Work authorization in the United Kingdom (preferred).

• CeMAP certification is preferred.

• Mortgage processing knowledge and skills are desirable.

• Good time management skills and the ability to prioritize assignments are essential.

• Outstanding communication ability in both Mandarin and English.

• Teamwork ability and ability to work autonomously to accomplish goals, as well as contribute to strong team morale.

• Strong interpersonal skills are essential to be able to rationalize the specific information request.

• Possibility of commuting/relocating to the workplace.

Job Responsibilities:

• Assist with all client account management issues as the primary point of contact.

• Ensure that guidance, assistance, and information are delivered on schedule and according to client needs and objectives.

• Assist with difficult customer requests or issue resolution as needed.

• Use the different mortgage systems to submit and approve mortgage applications.

• Maintain prompt and professional communication with consumers, banks, insurers, real estate developers, realtors, and solicitors, ensuring that requests are correctly addressed within agreed-upon time frames.

• Work with the sales team to find and expand opportunities.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.