详情

We are currently seeking a full time Customer Service Representative with strong organizational skills, multi-tasking capabilities. 

Knowledge of electronic products industry preferred but not required. 

Knowledge of Amazon,ebay orders would be preferred but not required.

Excellent written and verbal communication skills

1-3 years of experience working with customers in one or more contact channels － including phone, email.

Comfortable using technology; familiarity and experience with eCommerce.

Able to take direction and quickly learn new procedures, processes and products

Able to positively and efficiently resolve customer concerns and prioritize multiple tasks

High attention to detail, organized and able to follow through

Job Duties:

Provide Fast Friendly and Fun customer service to both internal and external customers

Schedule service / estimate appointments in a timely manner.

Pick in/out bound calls to book, confirm, and survey upcoming or completed appointments

Manage customer concerns and work to resolve them efficiently and effectively

Other assigned duties as directed by management

Key Competencies:

Honesty and integrity

Excellent customer service skills

Ability to communicate empathy

Critical thinking and Problem solving

Detail oriented

Adept learner

Ability to multitask

Proven ability to process high volumes of work with great accuracy

Basic knowledge of Microsoft Office applications (Excel, Word)

Excellent written and verbal communication skills