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We have an exciting opportunity for a Telesales Executive role in a Food and Beverages company based in Harlow. The firm is a global leader in the importation and distribution of well-known Asian and Oriental cuisine products. The firm is searching for customer-focused, experienced telesales professionals to use outbound and inbound phone calls to meet sales goals. The telesales executive's tasks include cross-selling and up-selling our goods whenever feasible, accepting incoming phone calls and dealing with client queries, and keeping an exact record of all calls made and received.

Job Requirements:

•    GED or high school diploma
•    It is desirable that you have a bachelor's or associate's degree in marketing, media, business management, or a similar subject.
•    The designation of Certified Sales Professional (CSP) is beneficial.
•    Worked as a telesales professional in the past.
•    All Microsoft Office programs are mastered.
•    Linguistic ability in English and Mandarin (both spoken and written)
•    The capacity to stick to a script.
•    Strong negotiating and consultative sales abilities.
•    Outstanding problem-solving and organizing abilities.
•    Communication abilities that work.
•    Customer service abilities are second to none.
 

Job Responsibilities:

•    Making phone calls to present and new clients to encourage them to buy firm products and services.
•    Keeping accurate records of consumer purchase orders.
•    All client purchases are processed promptly.
•    Identifying promising prospects for the outside sales team to follow up on.
•    Customer account management entails ensuring that current clients are happy with the company's products and services.
•    Developing and maintaining strong client connections to generate repeat business.
•    Using the company's sales scripts to increase sales and respond to customer rejections.
•    Developing a thorough understanding of consumer products and services in order to offer appropriate suggestions based on their requirements and preferences.
•    Meeting or exceeding daily and monthly call volume and sales objectives consistently.
 

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.