详情

ustomer Support/Business Manager

· Main tasks and Responsibilities

Ø Keep close contacts with DDP in order to receive orders and create relevant documents

Ø Follow whole order flow from creation of PI to signature, send signed documents to colleagues in charge, make sure order is properly processed in our system

Ø Check shipment and follow tracking, keeping customers and colleagues duly informed

Ø Check invoices and send them to customers in due time

Ø Keep overdue payments under control in cooperation with local/HQ colleagues

Ø Keep price list files updated following instructions received from sales staff

Ø Support sales staff with statistics and sales reports

Ø Keep customer database with special emphasis on order and delivery info

Ø Cooperate with other staff in the office to ensure smooth business operations and support colleagues in other departments whenever needed

Ø Provide support in event/exhibitions organization

Ø Support Sales and Marketing team for what rebates calculation/credit notes issue is concerned

Ø Cooperate with Sales and Marketing team with calculation of DMP contribution

Ø Support Country Manager in preparing procedures for DDP/DMP rebates and contribution

Ø Keep updated tracks of above

· Required skills

Ø Previous experience in customer service  

Ø Flexibility, empathy and communication skills

Ø Ability to communicate in English