Technical Support Specialist
详情
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We have an exciting opportunity for a Test Engineer role with a Telecom company in London. Our client is a technology company that is motivated by a desire to produce the ultimate products possible, with advanced interfaces and smart technology at its heart. They encourage transparency and honesty, encourage self-reflection and continuous learning, and strive to create a working atmosphere in which the talents can excel.
Skill and Experience Requirements:
A bachelor's degree in science, engineering, or information technology is desired.
A graduate or someone with a few years of work experience
Strong problem-solving skills and attention to detail
Excellent interpersonal and teamwork abilities
Excellent written and oral English and Chinese communication
Possession of a UK driver's licence and, if necessary, access to a car
Core Functions and Responsibilities: 1.Quality control Screening for possible quality problems from a variety of sources, including 2B/2C clients and service networks such as contact centres, service centres, and social media. Managing customer and supplier technical service problems and reports. Observing call centre and service centre activities for possible problems. Reporting quality problems and working with relevant departments to resolve them. Gathering and analysing competitive product data on a regular basis. Analysis, collection, and distribution of documents 2. Vendor management Develop and track operational SLAs and KPIs. Keep an eye on supplier results and look for ways to boost them. Audit and review processes on a regular basis to ensure vendor compliance. Prior to the introduction of the new product, ensure that the support centre and processes are ready. Maintain the repair and service centre's daily operations. Responsible for service centre and call centre technical and operational training. 3. Customer engagement Respond to customer inquiries about the product or after-sales services using a variety of communication platforms, such as email, phone, conference call, and in-person visits, as required. Communicate with clients in a polite and professional way to address and validate their needs, and take ownership of the approach and escalation management. Ensure that the requested work is done on schedule and to the appropriate standard Actively communicate with internal stakeholders on technological and quality concerns. Engage customers through complaint management, repair centre training and management, customer support training, and call centre training. Involve customers in order to enhance user experiences and collect feedback. When requested, a store visit is made to provide professional instruction to officers. During the product life cycle, track product-related problems and customer feedback. Upon request, provide service partners, clients, and consumers with user manuals and repair manuals. Other ad hoc service-related activities Referrals If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus. About Us Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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