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Technical Support Specialist

MandarinRecruitment
MandarinRecruitment
加入英鸟:3 年 -144 天
2021/05/06 502
  • 招聘岗位:
    Technical Support Specialist
  • 工作种类:
    Telecom
  • 薪水:
    20-25K
  • 薪水类型:
    年薪
  • 支付周期:
    年付
  • 工作地点:
    United Kingdom
  • 联系人:
    E-mail
  • 邮箱:
    hello@mandarinrecruitment.com

详情

For more Mandarin or Chinese Speaking jobs, follow us on 微信: ChineseJobsUK

We have an exciting opportunity for a Test Engineer role with a Telecom company in London. Our client is a technology company that is motivated by a desire to produce the ultimate products possible, with advanced interfaces and smart technology at its heart. They encourage transparency and honesty, encourage self-reflection and continuous learning, and strive to create a working atmosphere in which the talents can excel.


Skill and Experience Requirements:

  • A bachelor's degree in science, engineering, or information technology is desired.

  • A graduate or someone with a few years of work experience

  • Strong problem-solving skills and attention to detail

  • Excellent interpersonal and teamwork abilities

  • Excellent written and oral English and Chinese communication

  • Possession of a UK driver's licence and, if necessary, access to a car

 

Core Functions and Responsibilities:  

1.Quality control

  • Screening for possible quality problems from a variety of sources, including 2B/2C clients and service networks such as contact centres, service centres, and social media.

  • Managing customer and supplier technical service problems and reports.

  • Observing call centre and service centre activities for possible problems.

  • Reporting quality problems and working with relevant departments to resolve them.

  • Gathering and analysing competitive product data on a regular basis.

  • Analysis, collection, and distribution of documents

2. Vendor management

  • Develop and track operational SLAs and KPIs.

  • Keep an eye on supplier results and look for ways to boost them.

  • Audit and review processes on a regular basis to ensure vendor compliance.

  • Prior to the introduction of the new product, ensure that the support centre and processes are ready.

  • Maintain the repair and service centre's daily operations.

  • Responsible for service centre and call centre technical and operational training.

3. Customer engagement

  • Respond to customer inquiries about the product or after-sales services using a variety of communication platforms, such as email, phone, conference call, and in-person visits, as required.

  • Communicate with clients in a polite and professional way to address and validate their needs, and take ownership of the approach and escalation management.

  • Ensure that the requested work is done on schedule and to the appropriate standard

  • Actively communicate with internal stakeholders on technological and quality concerns.

  • Engage customers through complaint management, repair centre training and management, customer support training, and call centre training.

  • Involve customers in order to enhance user experiences and collect feedback.

  • When requested, a store visit is made to provide professional instruction to officers.

  • During the product life cycle, track product-related problems and customer feedback.

  • Upon request, provide service partners, clients, and consumers with user manuals and repair manuals.

  • Other ad hoc service-related activities


Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.


About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.


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