Warehouse Operation Manager

Operation Manager

Job Description:

We are a fastest growing eCommerce fulfilment service company in Nottingham. We are currently recruiting for an experienced Operations Manager to join our management team. In this role you will be the head of operation team who ensure the smooth running of our warehouse fulfilment operation and which is based across 3 sites in Nottingham, helping the operation to achieve outstanding service to our customers. Successful candidates will have a Bachelor's degree in operations management (or a related field) and have prior experience in a management position.

You will also play an important role in driving operational change through process improvements, employee engagement and systems implementations.

Other responsibilities include:

• Manage the safe operation of the warehouses and transport functions.

• Team engagement, be the first line of contact responding to employee's questions and addressing their concerns.

• Co-ordinate, recruiting short & long term labour and equipment plans.

• Reviewing staffing levels by function, rotating staff accordingly in line with actual volumes.

• Monitor and manage team performance.

• Ensure effective communications-up, down and across the business.

• Help to ensure customer service levels are met or exceeded, embrace ongoing process development and change to identify best practice and opportunities.

• Ensure best practices is developed and used, constantly seeking improvements to layout, efficiency and stock integrity.

• Develop staff by training, mentoring and personal development plans.

• Liaise with transport functions to resolve operational day to day issues and plan to prevent re-occurrence.

• Work with key stakeholders to identify and improve areas of spend, sharing best practice and improving the operation when opportunities present themselves.

• Able to work weekend.

  
  

Candidate will also have the following experience:

• Experience of working in a fast paced, e-commerce warehouse or distribution centre

• Strong leadership abilities, driving results through a team approach.

• Ability to engage, coach and develop your team.

• Ability to challenge the 'status-quota' of the operation and implement plans to improve.

• Strong communication skills, both internal and external.

• Ability to work various shifts as required.

• Excellent verbal and written communication skills.

• Excellent decision-making abilities and ability to integrate and apply information.

• Ability to adapt in a rapidly changing environment.

• Warehouse Management Systems (WMS) experience.

• A full UK driver license is essential.

  
  

Your package will include an excellent basic salary, attractive bonus scheme that is based on individual and company targets.

To apply for this opportunity, please send your resume to jiaxin.lei@pivotalimp.com