Customer Service Executive

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We have an opening for a Chinese speaking customer support executive role in a Singapore based logistics and supply chain company offering a salary upto 
£23k,. The role demands for business proficient level English and Mandarine speaker who are experienced in working with airline or freight forwarding.
 

Job Requirements:

• Proficiency in English and Mandarin Chinese at business level (both written and spoken) (B1 level or above)

• Have a working grasp of the B2B freight procedure.

• Microsoft Excel at an intermediate level (Familiar with pivot table, vlookup)

• Strong interpersonal and communication skills (both written and vocal), as well as the ability to maintain positive customer relationships.

• Ability to prioritise a diverse workload while meeting tight constraints

• Ability to make sound decisions and find answers to a variety of issues.

• Adaptable, inquisitive, and open to change, with a strong commitment to personal and professional growth.

• Ability to work flexible hours, including weekends, in order to accommodate airline schedules.

• Experience working for an airline or a freight forwarding firm is preferred.

• Dealing with freight-related issues is a plus.

Job Responsibilities:

• Being the primary point of contact for our clients' inquiries.

• At all times, responding to consumers in a friendly, sympathetic, and professional manner.

• Quickly liaising with colleagues and suppliers to address any demands from our customers.

• Recognizing and addressing consumer problems as soon as possible.

• To be able to respond to inquiries in a timely manner, you must have a full understanding of our service.

• Keeping track of the customer's daily requests (which may include, but are not limited to):

- Handling the booking list 

 - Cargo status updates 

- Flight schedule updates 

- Damage/lost cargo investigation

- Claims filing and any other post-sale related tasks

- Ensure that consumers are happy with the service and that strong relationships with our suppliers are established.

• Processing orders, paperwork, applications, and requests in accordance with SF internal rules and local legislation.

• Customer contacts, purchases, comments, and complaints are all recorded.

• By offering market feedback, you can help the company enhance its service.

• Assisting other charter flight team initiatives and providing decision-making help as needed.

• Maintaining and increasing performance levels in order to maximize operational efficiency in accordance with account KPIs.

• Keeping all data and records up to date, as well as adhering to the GDPR guidelines in a secure and professional way.

• Keeping up to date with industry developments, processes, and job-related needs.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.