Customer Service Agent

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We have an exciting opportunity for a Customer Service Agent role in a Financial Services company based in London. The company with its new platform, affluents with global outlooks will be able to take back control of their financial lives. You'll start as a customer service representative, assisting customers with onboarding and dealing with their questions, and there are many possibilities to acquire knowledge of financial services for further career perspective. This position will offer a variety of shift schedules.

Job Requirements:

•    It would be advantageous if you have prior customer service experience.
•    Troubleshooting and problem-solving abilities are essential.
•    Ability to operate in a self-contained environment with little or no supervision
•    Attentive to detail and self-motivated
•    Participant in a group
•    The ability to communicate clearly in writing and spoken
•    Abhorrence of web (user of a variety of online and phone applications)
•    Internet support and communication solutions, such as HappyFox and JIRA, are a plus (Work exposure is not required).
•    It is necessary to be able to communicate in both written and spoken English.
•    Ability to communicate in Mandarin and/or Cantonese.
 

Job Responsibilities:

•    Control the customer's journey.
•    Multi-customer ticketing and queue management
•    Analyze, determine, and address issues for consumers by reviewing issue information.
•    Recognize patterns in the tickets you've handled.
•    Possess a strong desire to assist others.
•    You like handling client concerns.
•    Developing a deep understanding of the tools and processes
•    Provide great customer service and a high competence
 

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.