CRM VAT Support Assistant

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We have an exciting opportunity for a CRM VAT Support Assistant role in a London-based Accounting firm. Accounting, financial, VAT, and other tax services are being effectively provided to businesses by the organization. The CRM VAT Support Assistant's task is to address all customer queries and maintaining customer satisfaction.

Job Requirements:

•    Skills in written correspondence and letter writing
•    Excellent organizational, planning, and time management abilities
•    Excellent analytical and decision-making abilities
•    Highly numerate and comfortable in communicating both verbally and orally to internal stakeholders
•    The capacity to collaborate effectively with the tax team and the rest of the finance department
 

Job Responsibilities:

•    Managing the customer service departments
•    Training and supervising Customer Service Assistants and Reps
•    Orientation and training of new staff
•    Working with the team to continuously fulfill customer satisfaction goals
•    Answering clients' inquiries and referring them to the right service for their requirements regularly
•    Creating policies and processes for customer service
•    Providing customers with ad hoc VAT guidance and managing liability problems
 

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.