VIP Sales Associate

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We have an exciting opportunity for a VIP Sales Associate- Asia Business Team role in a Retail company based in London. This job is in charge of acquiring and retaining clients across Asia, with a particular focus on the traveling/walk-in consumer. Providing excellent customer service and satisfying clients' requirements and expectations on a constant basis.

Job Requirements:

• Must have demonstrated retail sales and competence in a high-end/luxury industry for a minimum of 2 years.

• Outstanding communication skills in Mandarin.

• Specific knowledge of the Comme des Garcons Fashion House, its style, its customers, and its sub-brands.

• Good knowledge of the company's collections and supply availability.

• Maintaining existing clients while building a client book for possible new business.

• Attending appropriate training (i.e. clienteling, business development).

• Knowledge of Retail Pro would be useful.

• Experience interacting with WeChat, Little Red Book, and utilising AliPay and WeChat Pay.

• It is beneficial to have a good grasp of Chinese Customs and Duties processes for exporting paid commodities.

• A highly driven and capable individual who can communicate effectively with people at all levels, both internally and internationally.

• A self-starter who can set the bar with their expertise and attitude.

• Must be a high-energy, self-motivated, and well-organized individual.

• Adaptable with business hours and prepared to go above and beyond to complete the task and ensure complete client satisfaction.

• Exceptionally well-organized and detail-oriented.

• Proactive, multitasking, and working effectively under pressure in a fast-paced setting.

• Ability to see issues and put suitable solutions in place.

Job Responsibilities:

• Promoting the expansion of business in Asia.

• Managing Asian clients' relationships and providing the finest customer service possible.

• Obtaining and retaining Asian clients, both domestically and abroad, with a focus on ultimate clients.

• Setting the bar for the highest levels of customer service at all times, in line with other high-end merchants.

• Attainment of important financial objectives.

• Providing our VIP Asian clientele with a tailored shopping and styling experience.

• Assist with general Asian VIP inquiries as the main point of contact.

• Providing consistently high levels of client service.

• Work closely with the rest of the VIP team to establish a coordinated strategy for our top-spending clients throughout the world.

• Organizing VIP experiences and events for Asian clients

• Adding new clients to the company database and keeping a larger customer database of important customers throughout Asia.

• Ensure that product transfers and standards are implemented to ensure a smooth and timely process.

• With the VIP group, communication of significant launches and adherence to protocol are essential.

• Maintain the standards of Floor and Shop.

• At all times, representing business values and functioning as a brand ambassador for the shop.

• Proper packaging and shipping of all merchandise once sold, assuring safe reception by the client and suitable follow-up.

• Photographing new things and distributing product presentations and releases through e-mail/WeChat/LRB in a professional manner.

• Good housekeeping; ensuring that crucial events such as birthdays, anniversaries, and holidays are included in the customer database.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.