Customer Service Specialist

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We have an exciting opportunity for a Customer Service Specialist role in a Transportation, Logistics and Storage company. It is a technology-driven fourth-party logistics service (4PL) whose vision is to enable global supply chains and retail-standard distribution services for major e-commerce platforms. The Customer Service Specialist will work with a variety of online merchants in a fast-paced workplace where effective communication skill is critical, as the company wants someone who can build great customer connections and take positive action.

Job Requirements:

• 2 years or more of related customer service experience in the logistics sector, particularly with e-commerce fulfilment expertise is preferred.

• Strong communication skills and the capacity to successfully engage with individuals from various functions.

• Fluent in English, both orally and in writing.

• The ability to communicate in Mandarin is advantageous.

• Understand Microsoft office applications and computer abilities.

• Excellent communication and coordination abilities, as well as the ability to operate in a group.

• UK work authorisation.

• Before starting employment, make sure you can commute reliably or that you have a plan to relocate (preferred).

Job Responsibilities:

• Provide routine customer assistance to local customers through numerous communication platforms (email, phone, instant messenger, etc.).

• Manage client needs and expectations while ensuring that operating services adhere to workflow standards and KPIs.

• While promoting the organisation outside, be friendly, competent, and responsive.

• Record all system (Zendesk) input requirements promptly and precisely.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.