Customer Service Advisor

Customer Service Advisor

Job Responsibilities:
Consultation Management: Answer inquiries from potential students worldwide via phone and efficiently reply to emails and private messages through official channels.
Course Consultation: Answer basic questions regarding language program features, start dates, tuition fees, and Visa-related matters.
Registration Assistance: Guide students through application form completion, collect, review, and organize application materials.
Data Follow-up: Use the CRM system to register daily potential client information and maintain regular follow-ups.

Job Requirements：
Language Skills: Fluent in Mandarin, with proficient English speaking, listening, reading, and writing skills (able to respond to phone calls and emails in English).
Communication Skills: Excellent interpersonal skills, outstanding telephone etiquette, and meticulous and responsible work attitude.
Office Skills: Proficient in Microsoft Office software (especially Outlook, Word, and Excel).

Salary and Benefits：
Salary: £3,500 per month
Statutory Holidays: 28 days of paid annual leave (including 8 bank holidays)
Old Age Security: Automatically enrolled in the UK Workplace Pension Scheme
Labour Protections: Full coverage of UK statutory sick pay (SSP) and other benefits.

please call: 0784 8435 828 / +447848 4358 28